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Intelligent Assignment Engine

Stop Routing Tickets Manually

AssignIQ automatically assigns support tickets to the right agents based on skills, availability, workload, and shift schedules — so your team stays focused and SLAs stay green.

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100%
Automated Assignment
0
SLA Breaches Missed
5
Role Access Levels
OTA
Over-the-Air Updates
About

What is AssignIQ?

AssignIQ is a smart helpdesk and ticket management platform built for teams that need more than a basic queue. It combines an intelligent assignment engine with full agent management, SLA tracking, analytics, and a self-service user portal — all in one system. Whether you're running a small IT team or a large support operation, AssignIQ keeps tickets moving to the right people at the right time.

Smart Routing
Tickets are automatically assigned based on agent skills, current workload, and shift availability.
Team Management
Manage agents, supervisors, reporters, and auditors with fine-grained role-based access control.
Full Visibility
Real-time dashboards, analytics, KPI leaderboards, and audit logs keep everyone informed.
Secure by Default
Two-factor authentication, approval workflows, and a complete audit trail on every action.
Features

Everything your support team needs

From ticket creation to resolution, AssignIQ covers the full lifecycle with tools built for speed and clarity.

Ticket Queue
Full ticket lifecycle management with priority, category, SLA tracking, and approval workflows.
Assignment Engine
Configurable auto-assignment using round-robin, skill-match, or hybrid modes.
SLA Escalation
Automatic escalation rules that notify supervisors before SLAs are breached.
Shift Scheduling
Define agent shifts and let the engine respect availability when assigning tickets.
Skill Management
Tag agents with skills and route tickets to the most qualified available person.
Smart Notifications
Email and SMS notifications with templates, digest mode, and per-user preferences.
Knowledge Base
Internal and portal-facing KB articles to help agents and users resolve issues faster.
Automated Backups
Scheduled database backups with one-click restore and configurable retention.
OTA System Updates
Push updates to live systems via GitHub Releases without touching the server.
Maintenance Mode
Take the system offline for maintenance with a custom message and countdown timer.
Multi-Role Access
Admin, Supervisor, Agent, Reporter, Auditor — each with the right level of access.
Two-Factor Auth
TOTP, email, and SMS-based 2FA with backup codes and admin-enforced policy.
How It Works

Up and running in minutes

1
Install
Run the installation wizard to set up your database, admin account, and application settings.
2
Configure
Add your agents, define skills, set up shifts, and configure the assignment engine rules.
3
Go Live
Start receiving tickets via the user portal. The engine assigns them automatically.
4
Improve
Use analytics and KPI reports to continuously improve team performance and SLA compliance.

Ready to automate your support queue?

Join teams already using AssignIQ to keep tickets moving and SLAs on track.

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Contact

Get in touch

Have questions about AssignIQ or need help getting set up? Reach out and we'll get back to you.

Email
system@mkansifinest.co.za
Website
https://mysupport.mkansifinest.co.za
Address
123 Support St, Helpdesk City, HD 45678
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